Phone or tablet will not start
Assessment of non-starting devices where important photos, messages or files may still be present.
When to ask for help
Stop using a failing device where possible.
Continued use after a serious fault can sometimes make recovery more difficult. Bring the device in and explain what happened.
Computer storage failure
Practical options when a laptop or computer cannot access important files.
Water or liquid damage
Assessment first, with an honest discussion of whether recovery may be possible.
Accidental deletion or transfer issues
We can discuss available device-side options based on the situation.
Backups and replacement devices
Where files are accessible, we can discuss safer transfer or backup options.
No guaranteed outcome
Recovery results depend on the damage, device type, encryption, storage condition and available repair path.
Protect private information
Bring the device; keep passwords private.
Do not send account passwords through the website. Any temporary device access is handled separately, only with the owner’s permission and when reasonably needed.