New device setup
Help getting a new phone, tablet, laptop or computer ready to use.
What do you need help with?
Clear help with everyday technology.
There is no such thing as a silly technology question. We explain the available options before carrying out paid work.
Data transfer
Moving contacts, photos and other important information to a replacement device.
Easier settings
Making text, icons, sound and accessibility settings easier to use.
Email or app help
Practical help with updates and common email or app issues.
Security concern
Checking suspicious pop-ups, messages, apps or unusual device behaviour.
Device repair
Assessment of screen, battery, charging and other hardware problems.
How it works
Bring it in. Tell us what is happening. Decide with confidence.
Bring the device to iWorkshop, describe the problem and receive a clear explanation of the next steps. You approve quoted work before it begins.
Bring the device and charger
It helps us understand the problem and test the right equipment.
Explain what changed
Tell us what you were trying to do and when the issue began.
Understand your options
We explain practical next steps before paid work is carried out.
Bring a trusted person
A family member or carer is welcome to attend with you.
Privacy and security
Keep passwords private.
Please do not send banking, email, Apple, Google or Microsoft passwords through the website. If temporary access is genuinely needed for approved work, it is handled separately with the device owner’s permission.
Can you transfer my photos and contacts?
We can discuss suitable transfer options once we can see the devices and their condition.
Can you make my device easier to see or hear?
We can help review display, text, sound and other accessibility settings.
Can you check a suspicious message or pop-up?
We can inspect the device and explain practical next steps. We do not promise that any device is completely secure.
Will you explain the cost first?
We explain available options before proceeding with paid repair or support work.
Simple phone tips for seniors
Small settings can make a big difference.
Bring the device in if you would like help choosing and understanding practical settings.
Make text and icons easier to see
Review display, sound and accessibility settings.
Set up favourite contacts
Make important people easier to call or message.
Photos and backups
Discuss sensible photo backup and storage options.
Find a lost device
Review Find My iPhone or Find My Device settings where appropriate.
Scam calls and messages
Learn simple ways to recognise, block and report suspicious contact.
Updates and account recovery
Practical help with updates, passkeys and account-recovery steps.
A family member or carer is welcome to help arrange or pay for support, while the device owner’s permission and privacy remain important.
Visit iWorkshop
Inside Westfield Booragoon.
Shop 199a, Westfield Booragoon, 125 Riseley Street, Booragoon WA 6154. Find us between Kmart and Myer, opposite Tarocash, beside the travelator near Optus.